Provides an additional one, two or three year extension to the pipettor’s standard two year limited warranty. See standard limited warranty terms, conditions and limitations on page 1. See the following page for shipment information. The limited warranty extension must commence immediately after the end of a prior warranty period. If it does not, please call for pricing. 

The Calibration Service Plan is a one, two, or three year plan that provides a re-certification of the pipettor’s accuracy and precision, and, if necessary, recalibration to a standard that is equal to or better than the original manufacturer’s specifications. Calibration is performed using photometry and includes a 3-3 “as left” certificate of performance for accuracy and precision at 20 and 250 uL. The “3-3 as Left” certification indicates that the instrument was calibrated by dispensing sample fluid into three 96 well plates at 20 uL and three more at 250 uL. The results of the three calibration tests are averaged at each volume with respective accuracy and precision calculated and documented on the Certificate of Performance, which you will find on the following page. Additional details of the calibration can be provided upon request. See below for shipment information. If pipettor calibration cannot be achieved due to worn, damaged or malfunctioning parts that are not covered by warranty, a technician will call with a repair estimate. 

The Performance Assurance Service Plan is a one year plan that provides the calibration and certification described in the Calibration Service Plan above. The Performance Assurance Service Plan also provides a full refurbishment of the pipetting head assembly or installation of a refurbished pipetting head 6 assembly, and a bushing and rail surface lubrication, to be performed at any time during the year designated by customer. 

For refurbishment, our trained service technician will: 

1) Remove the pipetting head. 

2) Ultrasonically clean all metal parts in the head assembly.

3) Replace 96 piston seals using OEM parts. 

4) Rebuild or replace pipetting head components as necessary. 

The Extreme Performance Service Plan is a one year plan that covers all components of your instrument. It extends the original instrument limited warranty to the one year period of the plan, provides the calibration described in the Calibration Service Plan with two calibration points, and provides all services of the Performance Assurance Service Plan. 

In addition, as part of the refurbishing and servicing of the instrument, our trained service technician will: 

1) Clean and inspect the entire instrument, and replace or repair any component found to be damaged, significantly worn or malfunctioning, subject to normal warranty exclusions. 

2) Check the balance and action of horizontal and vertical motion, and adjust or replace bearings, bushings or gas spring if necessary. 

3) Update firmware with latest version. 

4) Replace parts that have been updated on compatible instrument versions. 

5) Check proper alignment of pipette tips to 96 and 384 microplates, and correct if necessary. 

The calibration and maintenance date, and the plan renewal date, are recorded on a label that is placed on the instrument. Service and calibration records with the technician’s signature will be maintained throughout the instrument’s service history. See the following page for shipment information.